Privacy Policy
Website: https://gridgap.app
Contact: privacy@gridgap.app
1. About this Privacy Policy
This Privacy Policy explains how GridGap collects, uses, stores, shares, and
protects personal information when you use our website, web app, support services,
and any future mobile companion apps.
Privacy laws generally require transparency about what personal data is collected,
why it is used, how long it is kept, and who it is shared with. GDPR Article 13,
for example, requires information such as controller identity, purposes of
processing, recipients, retention periods, and user rights to be provided when
personal data is collected. Google Play also requires apps to post a privacy policy
explaining what user data is collected and transmitted, how it is used, and what
parties it is shared with.
GridGap is operated by Gridgap Ltd.
In this Privacy Policy, "GridGap", "we", "us", and "our" refer to Gridgap Ltd.
2. Contact details
If you have questions about this Privacy Policy or your personal information,
contact us at:
GridGap
Gridgap Ltd
Email: privacy@gridgap.app
Website: https://gridgap.app
3. Information we collect
We may collect the following types of information.
3.1 Account information
When you create an account, we may collect:
- name;
- email address;
- password hash, if you use email/password login;
- login provider information, if you use Google, Microsoft, Apple, or another provider;
- email verification status;
- account role;
- subscription tier;
- account creation date;
- last login date;
- last activity date.
We do not store your plain-text password.
3.2 Authentication provider information
If you use third-party login, we may receive information from the provider, such
as:
- email address;
- name;
- provider account ID;
- email verification status;
- profile information made available by the provider.
We use this information to create or log in to your GridGap account.
3.3 Project and calculation data
When you use GridGap, we may collect and store information you enter or generate,
including:
- project names;
- project usage type;
- scenarios;
- appliances and load data;
- battery inputs;
- inverter inputs;
- solar inputs;
- installation and protection inputs;
- assumptions and overrides;
- calculated results;
- warnings;
- saved versions;
- equipment check information;
- generated report metadata.
This information is used to provide the GridGap calculation and reporting service.
3.4 Billing and subscription information
If you purchase a paid subscription, we may collect and store:
- subscription plan;
- subscription status;
- Stripe customer ID;
- Stripe subscription ID;
- billing period dates;
- cancellation status;
- invoice/payment status information received from Stripe.
We do not store full payment card numbers or CVV codes on our own servers.
Payments and billing may be processed by Stripe, which provides payment
infrastructure for businesses.
3.5 Support information
If you contact support or create a support ticket, we may collect:
- your name and email;
- support messages;
- ticket category;
- related project/version/scenario references;
- support status;
- attachments, if supported in the future;
- admin replies;
- internal support notes.
3.6 Contact form information
If you submit an enquiry through the website contact form, we may collect:
- name;
- email address;
- enquiry type;
- message;
- any other information you choose to provide.
The contact form may be processed by a form-handling provider such as Formspark.
3.7 Technical and usage information
We may collect technical information such as:
- IP address;
- browser type;
- device type;
- operating system;
- pages or routes visited;
- API requests;
- error logs;
- login timestamps;
- session information;
- approximate location based on IP address;
- security logs.
This helps us operate, secure, debug, and improve the service.
3.8 Admin audit information
When authorised administrators access customer data for support or operational
purposes, we may log:
- admin user ID;
- target user ID;
- target project/version/scenario ID;
- support ticket ID;
- action performed;
- timestamp;
- IP address;
- user agent;
- reason for access, where applicable.
4. How we use information
We use personal information to:
- create and manage accounts;
- verify email addresses;
- authenticate users;
- provide the GridGap app;
- store projects and scenarios;
- run calculations;
- generate results and warnings;
- provide subscription access control;
- process payments and subscriptions;
- provide PDF reports and branded outputs;
- provide customer support;
- respond to enquiries;
- prevent fraud, spam, abuse, and unauthorised access;
- maintain security;
- debug errors;
- improve the app and user experience;
- understand aggregate product usage;
- comply with legal, tax, accounting, and regulatory obligations.
5. Legal bases for processing
Where applicable data protection law requires a legal basis, we may rely on:
-
Contract: to provide the GridGap service, account access,
subscriptions, calculations, reports, and support.
-
Legitimate interests: to secure the service, prevent abuse,
improve the product, troubleshoot issues, and understand aggregate usage.
-
Consent: where required, such as certain marketing
communications or optional cookies.
-
Legal obligation: to comply with accounting, tax, legal, or
regulatory requirements.
GDPR transparency guidance recognises that individuals should be told clearly how
their personal data is collected and used.
6. Email communications
We may send you transactional emails, including:
- email verification;
- password reset;
- login/security notifications;
- subscription and billing notices;
- support ticket replies;
- important service updates;
- legal or policy updates.
We may send marketing emails only where permitted by law. You can unsubscribe from
marketing emails, but you may still receive transactional or account-related emails.
7. Cookies and similar technologies
GridGap may use cookies or similar technologies to:
- keep you logged in;
- secure sessions;
- remember preferences;
- prevent fraud or abuse;
- understand basic site usage.
If we add analytics, advertising, or tracking cookies in the future, we will
update this Privacy Policy and provide consent controls where required.
At launch, GridGap should avoid unnecessary tracking cookies.
8. Payment processing
Payments are processed by Stripe.
Stripe may collect and process payment information, billing details, card details,
and transaction data according to its own privacy and security practices.
GridGap stores only the information needed to manage your subscription inside our
app, such as plan, status, customer ID, subscription ID, and billing period
information.
9. Third-party services
We may use third-party providers for:
- hosting;
- database infrastructure;
- payment processing;
- email delivery;
- form handling;
- authentication;
- support notifications;
- analytics, if added later;
- mobile app services, if added later.
These providers may process personal information on our behalf or as independent
controllers depending on the service.
We aim to use reputable service providers and limit the information shared with
them to what is necessary.
10. Google, Microsoft, and Apple login
If you choose to log in using Google, Microsoft, or Apple, the provider may share
account information with GridGap so we can authenticate you.
This may include your email address, name, provider account ID, and email
verification status.
Your use of those login providers is also subject to their own terms and privacy
policies.
If GridGap is distributed through app stores in the future, Apple and Google may
require privacy disclosures. Apple's App Store privacy details process requires
developers to disclose data collection and third-party partner practices. Google
Play requires apps to provide privacy disclosures about collected and transmitted
user data.
11. Support and admin access
To provide support and investigate issues, authorised GridGap administrators may
access account, project, scenario, calculation, result, warning, and support-ticket
data where reasonably necessary.
Examples include:
- investigating a bug;
- reviewing a support ticket;
- checking a calculation issue reported by a user;
- resolving account or subscription problems;
- maintaining security;
- preventing abuse.
Where practical, admin project access will be read-only and logged.
12. Product analytics
We may use aggregate analytics to understand how GridGap is used, such as:
- number of users;
- active users;
- subscription counts;
- common scenario types;
- common usage categories;
- calculation counts;
- feature usage;
- warning frequency;
- support ticket trends.
Where practical, product analytics will be aggregated and used to improve GridGap
rather than to inspect individual project content.
13. Data sharing
We may share information:
- with service providers who help us operate GridGap;
- with payment processors such as Stripe;
- with authentication providers where needed for login;
- with email or form providers;
- if required by law, regulation, court order, or legal process;
- to protect rights, safety, security, and property;
- in connection with a business transfer, merger, acquisition, or sale of assets.
We do not sell personal information to advertisers.
We do not allow advertisers to access your project data.
14. International users and transfers
GridGap may be used by users in different countries.
Your information may be processed or stored in countries other than where you live,
depending on our hosting providers, payment providers, email providers, and other
service providers.
Where required, we will take appropriate steps to protect personal information when
transferred internationally.
15. Data retention
We retain personal information for as long as reasonably necessary to:
- provide the service;
- maintain your account;
- store your projects and results;
- support billing and accounting;
- handle disputes;
- comply with legal obligations;
- maintain security;
- back up systems;
- improve the app.
Approximate retention periods:
| Data type |
Retention approach |
| Account data |
While your account is active, then as needed for legal/security purposes |
| Project and calculation data |
While your account is active, unless deleted or required for backup/legal purposes |
| Billing/subscription records |
As required for accounting, tax, legal, and audit purposes |
| Support tickets |
As long as needed for support history and dispute resolution |
| Contact form enquiries |
As long as needed to respond and maintain business records |
| Security logs |
For a limited period unless needed for investigation |
| Backups |
Retained according to backup schedules and then overwritten/deleted |
16. Deleting your account
You may request deletion of your account by contacting us at:
privacy@gridgap.app
We may need to retain some information where required for:
- legal obligations;
- tax/accounting records;
- fraud prevention;
- security;
- dispute resolution;
- backup integrity.
If your account is deleted, your access to projects, calculations, reports, and
paid features may be removed.
17. Your rights
Depending on your location, you may have rights to:
- access personal information we hold about you;
- correct inaccurate information;
- delete your information;
- restrict processing;
- object to processing;
- receive a copy of your data;
- withdraw consent where processing is based on consent;
- complain to a data protection authority.
To exercise rights, contact:
privacy@gridgap.app
We may need to verify your identity before responding.
18. Security
We use reasonable technical and organisational measures to protect personal information.
These may include:
- password hashing;
- HTTPS;
- access controls;
- session or token security;
- database permissions;
- admin access controls;
- audit logging;
- secure payment processing through Stripe;
- backups;
- monitoring and error logs.
No system is completely secure. You are responsible for keeping your login details safe.
19. Children
GridGap is not intended for children.
You must not use GridGap if you are under the age required to enter into a binding
agreement in your location.
We do not knowingly collect personal information from children.
20. Mobile apps
If GridGap releases mobile companion apps, those apps may collect or access similar
account, project, subscription, and usage data as the web app.
Mobile app stores may require additional privacy disclosures. Apple's App Store
privacy details process requires developers to disclose data collection and
third-party partner practices. Google Play requires apps to provide privacy
disclosures about collected and transmitted user data.
This Privacy Policy will be updated before or when mobile apps are released if
additional data practices apply.
21. Links to other websites
GridGap may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of
third-party websites.
22. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
If changes are material, we will take reasonable steps to notify users.
The updated Privacy Policy will be posted on our website with a new effective date.
23. Contact
For privacy questions or requests, contact:
GridGap
Gridgap Ltd
Email:
privacy@gridgap.app
Website:
https://gridgap.app
