Legal

Terms & Conditions

These Terms & Conditions govern access to and use of GridGap, the solar and backup-power planning application available through gridgap.app.

Effective date: 05 May 2026

3. Important disclaimer: preliminary estimates only

GridGap provides indicative solar and backup-power sizing estimates only.

GridGap is not:

  • a final engineering design tool;
  • an electrical installation design tool;
  • a wiring design tool;
  • a certified solar design tool;
  • a procurement specification;
  • a safety certification system;
  • a replacement for a qualified electrician, solar installer, engineer, or other professional.

All outputs, calculations, warnings, installation guidance, equipment checks, PDF reports, and recommendations generated by GridGap are provided for early planning, feasibility, comparison, and discussion purposes only.

You must not rely on GridGap outputs as the sole basis for purchasing equipment, installing electrical systems, selecting protection devices, sizing cables, wiring solar panels, approving installations, or making safety-critical decisions.

Final system design, equipment selection, installation, testing, commissioning, regulatory compliance, and certification must be completed or verified by suitably qualified professionals in accordance with applicable laws, standards, regulations, manufacturer requirements, and site-specific conditions.

6. Account security

You are responsible for maintaining the confidentiality of your login details.

You must notify us promptly if you believe your account has been accessed without permission.

We are not responsible for losses caused by unauthorised account access resulting from your failure to keep your login details secure.

8. Free tier

The Free tier is intended to allow users to try GridGap and use basic functionality.

We may apply limits to Free accounts, including limits on projects, scenarios, saved versions, reports, advanced features, support level, or export functionality.

We may change or withdraw Free tier features at any time.

9. Payments and billing

Paid subscriptions are billed through our payment provider, currently Stripe.

When you purchase a paid subscription, you agree to provide accurate billing information and authorise the applicable recurring subscription charges.

Stripe may process your payment information and provide billing services, invoices, and customer portal functionality. We do not store full payment card details on our own servers.

Your use of Stripe's services may be subject to Stripe's own terms and privacy policy.

10. Subscription renewals

Paid subscriptions renew automatically on a recurring monthly basis unless cancelled before the end of the current billing period.

The renewal amount will be charged using the payment method associated with your billing account.

If payment fails, your subscription may become past due, restricted, suspended, or downgraded.

11. Cancellation

You may cancel your subscription through the billing portal or any other cancellation method we make available.

Unless otherwise required by law or expressly stated by us, cancellation takes effect at the end of the current paid billing period.

This means:

  • you will not receive a refund for the unused part of the current billing period;
  • your paid features will generally remain available until the end of that billing period;
  • your account may then be downgraded to the Free tier.

12. Refunds

Unless required by applicable law, subscription payments are non-refundable.

We may consider refund requests at our discretion, but we are not required to provide refunds for partial months, unused features, failure to use the service, or cancellation after renewal.

13. Mobile companion apps

GridGap may in the future provide free Android and iOS companion apps.

Mobile apps, if released, may allow users to access the same GridGap account, projects, results, and subscription tier used on the web app.

Paid subscriptions may continue to be managed through the GridGap web account or our payment provider unless we implement native in-app purchases in accordance with applicable app store requirements.

15. Admin support access

To provide support and investigate issues, authorised GridGap administrators may access account, project, scenario, calculation, result, warning, and support-ticket information where reasonably necessary.

Admin access should be used for legitimate operational purposes such as support, debugging, security, abuse prevention, and service maintenance.

Where practical, admin access to user project data will be read-only and may be logged.

17. User content and project data

You retain ownership of the information, project data, scenarios, inputs, and other content you submit to GridGap.

You grant GridGap a limited right to store, process, display, back up, and use that information as necessary to provide the service, generate results, support your account, improve the app, and comply with legal obligations.

You are responsible for ensuring that you have the right to upload or enter any information into GridGap.

18. Intellectual property

GridGap, including its software, interface, branding, design, calculations, text, structure, logos, and related materials, is owned by or licensed to us.

You may not copy, reproduce, modify, distribute, sell, reverse engineer, or create derivative works from GridGap except as allowed by law or expressly permitted by us.

20. Availability and changes

We aim to provide a reliable service, but we do not guarantee that GridGap will always be available, uninterrupted, error-free, or compatible with every device or browser.

We may update, modify, suspend, or discontinue parts of the service at any time.

21. Beta, early access, and developing features

Some GridGap features may be released as beta, preview, experimental, or early-access features.

Such features may change, break, produce incomplete outputs, or be removed.

You should not rely on beta or preview features for important decisions.

23. No warranty

GridGap is provided on an "as is" and "as available" basis.

We do not warrant that:

  • calculations will be suitable for every site or condition;
  • results will be complete, accurate, or final;
  • the service will meet your specific requirements;
  • the service will be uninterrupted or error-free;
  • defects will be corrected immediately.

24. Termination

We may suspend or terminate your account if:

  • you breach these Terms;
  • payment fails;
  • we suspect misuse, fraud, abuse, or security risk;
  • we are required to do so by law;
  • continued access would create risk for GridGap or other users.

You may stop using GridGap at any time.

25. Data retention after termination

If your account is terminated or deleted, we may retain certain information where necessary for legal, accounting, security, backup, dispute resolution, or legitimate business purposes.

More information is provided in our Privacy Policy.

26. Third-party services

GridGap may use third-party services for payment processing, authentication, email delivery, hosting, analytics, support, or infrastructure.

We are not responsible for third-party services outside our control.

27. Changes to these Terms

We may update these Terms from time to time.

If changes are material, we will take reasonable steps to notify users.

Continued use of GridGap after changes take effect means you accept the updated Terms.