Skip to content
GridGap logo
Features Workflow Pricing FAQ Contact
Help User Guide
Open App
Guide Home / Billing And Support
Guide Home
Getting Started
  • What GridGap Is For
  • Create Your First Project
  • Projects, Versions, And Scenarios
Building Your Inputs
  • Create Your Appliance List
  • Assign Usage To A Scenario
  • Simple Vs Technical Mode
Creating Scenarios
  • Create A Battery + Inverter Scenario
  • Create A Solar + Battery + Inverter Scenario
  • Using Installation And Protection Inputs
Running Calculations
  • Using Calculate
  • Using Create New Version
  • When To Overwrite Vs Create A New Version
Reading Results
  • Reading The Results Overview
  • Reading Battery Results
  • Reading Inverter And Charging Results
  • Reading Solar And Controller Results
  • Understanding Warnings
Reports And Checks
  • Using Equipment Check
  • Exporting And Reading The PDF Report
Workspaces And Collaboration
  • Personal Vs Business Workspace
  • Moving To A Business Workspace
  • Importing Personal Projects Into A Workspace
  • Working With Shared Projects
Billing And Support
  • Plans And Feature Access
  • Billing, Renewals, And Cancellations
  • Getting Support
Billing And Support Guide step

Plans And Feature Access

Plans matter in GridGap, but access is not controlled by plan alone. What you can do also depends on whether you are in personal context or Business workspace context, and in a workspace it also depends on your role.

Start with the access model

The simplest way to read access in GridGap is to check three things in order. First, check the plan. Second, check the active workspace. Third, if you are in a Business workspace, check the role you hold there.

This explains why a feature can look unavailable even when the account is paid. You may be looking from the wrong context, or you may be in the right workspace but without the role needed for that action.

What Free is for

Free is the entry point for personal use. It gives you a lighter version of the calculator so you can understand the workflow, try the product, and work with basic personal access.

It is not intended to be the full working environment for heavier calculator use, deeper result review, archive access, or PDF reporting. Once you need fuller comparison and reporting tools, Free usually becomes limiting.

What Pro changes

Pro is the paid personal plan. It is the right fit when your personal account is where the real work is going to happen. In practice that means fuller calculator access, fuller results access, PDF export, archive access, and a stronger version workflow for serious use.

Pro still belongs to your personal context. It does not turn your account into a Business workspace and it does not give you automatic workspace management rights elsewhere.

What Business changes

Business adds a separate shared workspace model. It has its own billing, its own projects, its own seat count, and its own member roles. Shared projects belong to the workspace, not to the individual member who happened to create them.

Business is therefore more than a paid flag. It changes how work is organised. The team works inside a shared workspace, and permissions depend on both the workspace subscription state and the role each member has there.

Keep personal and Business separate in your mind

One login can have a personal plan and also belong to one or more Business workspaces. Those are still separate billing and access contexts. A paid personal subscription does not automatically manage a workspace. A Business workspace does not replace your personal subscription either.

This is why the app has separate personal billing and workspace billing pages. It is also why the workspace switcher matters. The active context changes what data you are looking at and what actions are available.

Role matters inside Business workspaces

In a workspace, role decides what you can do with shared resources. Owners have the highest level of control. Billing is owner-only. Other roles may still work with shared projects, but they should not expect every management action to appear.

So if a workspace feature looks missing, do not jump straight to subscription confusion. First confirm you are in the correct workspace. Then check whether your role is allowed to perform that action.

A practical way to check access

If something seems locked, ask these questions in order. Am I in personal or Business context? Is the relevant subscription active there? If this is a workspace action, what role do I have in that workspace? That simple check solves most access confusion quickly.

Good habit

When a feature looks unavailable, check the active workspace before anything else. A large share of apparent access problems come from being in the wrong context rather than from the wrong plan.

Related help

Plans And Subscription Differences

See the reference version of how plan, context, and role work together.

Troubleshooting: Why Is A Feature Locked

Use this when access still does not make sense after checking plan and workspace context.

GridGap For Business Workspaces

Read this if you want the wider shared-workspace picture around Business access.

Previous step Next step
GridGap logo GridGap

Solar and backup power calculator for homeowners, RVs, boats, offices, shops, warehouses, and more. For the novice and pro installers.

Features Pricing Help Centre FAQ Contact Privacy Policy Terms Refund & Cancellation Policy
Important disclaimer

GridGap provides indicative solar and backup-power sizing estimates only. It is not a final engineering design, wiring design, procurement specification, or safety certification.

© GridGap