Billing, Renewals, And Cancellations
Billing in GridGap only makes sense when you start with the right context. Personal billing and Business workspace billing are separate, so renewals and cancellations need to be checked in the correct place.
Know which billing page you need
If you are reviewing your own personal subscription, open the personal billing page. If you are dealing with a Business workspace subscription, open that workspace's billing page instead. They are not the same subscription and they do not share one control panel.
The app is explicit about this. Personal billing says that Business subscriptions have their own billing pages. Workspace billing says that your personal subscription is managed independently.
How personal billing works
The personal billing page is where you review your personal plan state, open the personal subscription manager, and open Stripe billing for that personal subscription when billing access is available. If you are still on Free, the billing page explains that full billing management becomes available after you start a paid personal subscription.
The same page also gives you a clear route into creating a separate Business workspace. That is a new subscription path, not a hidden conversion of your personal subscription.
How Business workspace billing works
Workspace billing belongs to the workspace, not to the member. The billing page shows the Business subscription status, paid seat count, minimum seat count, current occupancy, and invitation pressure for that workspace.
Only the workspace owner can manage billing there. Other members may be able to see the billing page, but they should not expect the billing controls to be available.
What renewals look like
When a paid subscription is active, the billing page shows its current state and period information. If a subscription is set to cancel at period end, the status message reflects that rather than pretending the subscription has already ended.
If a payment issue exists, the app treats that as a billing state too. Personal billing can show that a personal subscription is past due or waiting for payment confirmation. Workspace billing can show the same kind of state for the Business subscription.
What cancellations mean in practice
Cancelling a subscription does not mean every context suddenly disappears at once. A personal cancellation affects the personal subscription. A workspace cancellation affects the Business workspace subscription. These should be read separately.
The app wording also makes it clear that scheduled cancellation can still leave the subscription active until the current billing period ends. So when you see a cancellation message, read the status carefully rather than assuming access should stop immediately.
Watch for rights and policy notices
Billing pages can also show rights notices and refund-policy acceptance prompts. These are part of the live billing flow. For example, a billing context may show a cooling-off ticket route or ask you to review and accept an updated refund policy before the next billing-related action.
Treat these notices as real billing tasks. They are not decorative messages.
Seat limits matter for Business workspaces
Business billing also affects whether a workspace is fully usable. If a workspace goes over its paid seat limit, the billing page explains the over-seat state and points the owner toward reducing members, revoking invitations, or increasing paid seats.
So some workspace access problems are really billing and seat-allocation problems rather than project problems.
When to involve support
If you have checked the correct billing context and the status still does not make sense, open a support ticket from inside the app. Cooling-off cancellation requests also have a direct support-ticket route from the relevant billing page when that right is available.