How Billing, Renewals, And Cancellations Work

Paid access follows a recurring billing model, but the billing experience depends on which context you are dealing with. Personal Pro billing and Business workspace billing are separate, and that distinction matters throughout the renewal and cancellation flow.

Personal and workspace billing

A user can have a personal paid plan, be part of a paid Business workspace, or have both at the same time. These are not the same subscription. Personal Pro billing belongs to the personal account context. Business billing belongs to the workspace context.

This is why billing questions should start with a simple check: are you looking at the personal billing page or the workspace billing page? A user can be fully paid in one context and still not have owner-level billing control in another.

Renewals

Paid subscriptions can renew on monthly or annual intervals depending on the plan chosen. The relevant billing page is the best place to confirm the renewal date, current status, and any billing-state detail attached to that subscription.

If you are working personally, check the personal subscription page. If you are dealing with a Business workspace, check the workspace billing area instead. A common source of confusion is reviewing the wrong billing context and assuming the subscription itself is incorrect.

Cancellations

When a paid subscription is cancelled, the normal expectation is that access continues until the end of the current paid period rather than stopping immediately.

After that point, a personal paid account may fall back to Free access. A Business workspace may stop renewing and then lose paid workspace access according to the workspace billing state. The exact effect depends on which subscription was cancelled and which context you are working in.

That is why cancellation questions should always be read together with context. A user cancelling a personal plan is not the same thing as a workspace owner ending a Business subscription.

Billing notices and rights information

The billing area may also show territory-specific notices, renewal-right messages, or policy-related prompts that are part of the live billing flow. These are not decorative messages. If they appear, they should be treated as part of the billing process for that account or workspace.

In some cases, updated policy acknowledgement or rights information may need to be reviewed as part of the broader billing experience.

When support should be involved

Support should come in after you have confirmed the correct billing context and the billing page still does not make sense. That includes cases where renewal state, access state, or cancellation timing still looks wrong after checking the right personal or workspace billing view.

If you can still access the app, use the in-app support route. If you cannot access the app at all, use the public contact form.