Troubleshooting

Answers for the most common points of confusion.

These articles focus on common support-style questions and help explain why the app may be behaving a certain way before a user needs to open a support ticket.

Start with these troubleshooting guides

Troubleshooting: Awaiting Calculation
Troubleshooting: Scenario Details Are Invalid
Troubleshooting: The Project Could Not Be Calculated
Troubleshooting: Why Is A Feature Locked
Troubleshooting: Why Did My Version Number Change
Troubleshooting: Why Did My Panel Count Increase
Troubleshooting: Social Login Problems
Troubleshooting: Email Verification Problems
Troubleshooting: Password Reset Problems
Troubleshooting: Invitation Acceptance Problems
Troubleshooting: Billing And Subscription Confusion
Troubleshooting: Workspace Seat Or Role Issues
Troubleshooting: Export And Report Problems
Troubleshooting: Renewal Rights And Billing Notices
Troubleshooting: How To Get Support

When support is the right next step

If a problem persists after checking the article that matches the exact message or behavior, use the in-app support ticket flow when you can still log in. If you cannot access the app at all, use the contact form.