Troubleshooting: Email Verification Problems

New email-and-password accounts must be verified before login. If verification does not work, the issue is usually either email delivery, an expired link, or trying to verify a different account than the one that was created.

What this usually means

GridGap created the account, but it has not yet been activated. The app will not let that account log in until the verification token is accepted successfully.

Common causes

Common causes include the email going to spam, clicking an older verification email after requesting a newer one, using a malformed or partial link, or trying to log in before the verification step has finished.

How to fix it

Start by checking spam, junk, and filtered inbox folders. If you still do not have the email, go back to login and use the Resend verification option for the same email address. Then open the newest verification email rather than an older one.

If the verification page says the token is missing, invalid, or expired, request a new email and use the latest link. If the account should have been created with social sign-in instead, return to the provider login path rather than repeatedly requesting email verification.