Troubleshooting: Email Verification Problems

New email-and-password accounts must be verified before login. If the link fails, use the newest verification email and make sure it belongs to the account you created.

What is blocked

GridGap created the account, but it has not yet been activated. The app will not let that account log in until the verification token is accepted successfully.

Likely causes

Check for the email going to spam, clicking an older verification email after requesting a newer one, using a malformed or partial link, or trying to log in before the verification step has finished.

How to fix it

Start by checking spam, junk, and filtered inbox folders. If you still do not have the email, go back to login and use the Resend verification option for the same email address. Then open the newest verification email rather than an older one.

If the verification page says the token is missing, invalid, or expired, request a new email and use the latest link. If the account should have been created with social sign-in instead, return to the provider login path rather than repeatedly requesting email verification.