Troubleshooting: Password Reset Problems

Use only the newest reset email. Older reset links are often the reason a password reset appears to fail.

What is likely happening

The reset request reached GridGap, but the reset token was never delivered, was replaced by a newer request, or is being used for an account that does not log in with a password at all.

What to check

Start with the inbox, the account type, and the link age. The account may use social sign-in and never have had a password, or you may be opening an expired reset email after submitting a reset request multiple times and then trying an older link.

How to fix it

Start by checking spam and junk folders. If no email arrives, submit the reset request again for the same address and use only the newest email that arrives. If the link opens but the token is invalid or expired, repeat the reset flow and do not reuse the earlier email.

If the account normally uses Google, Microsoft, or LinkedIn to sign in, a password reset may not be the right route. In that case return to the social login flow instead of repeatedly requesting resets.